Operations strategy, service strategy and design, performance management, and operational risk.
Among the questions that Jannis Angelis tries to answer with his research:
- How can operations strategy enable sustainable competitive advantage?
- How do performance management systems inform both operational and strategic decisions?
- How are behavioural aspects of lean implementation managed?
- How are operational risks managed?
Merciful yet Effective Elderly Care Performance Management Practices
Jannis Angelis and Henrik Jordahl
Jannis Angelis main research interests include perations strategy, service design, behavioural operations and operational risk. He has taught in engineering departments and business schools with a focus on how competitiveness is realised and maintained.
In his research Jannis Angelis has explored strategy at Harvard, flexibility and productivity in knowledge-intensive firms at Stanford and Berkeley, the human side lean at Cambridge, and high performance organisations at Oxford and MIT. Further, he has also studied the developments in China. Professional roles include work with ITC (WTO) and the ILO (UN).
The current research
- Management practices in tax financed welfare
- Process design and management of a medical device sales force
- Operational risk in the supply chain
- Service strategy and design
Pinheiro de Lima, E., Gouvea da Costa, S. Angelis, J. and Munik. J. 2012. Performance measurements systems: a consensus analysis of their operational and strategic roles. International Journal of Production Economics, 140(1):416-430
Angelis, J., Macintyre, M., and Parry, G. 2012. Discretion and complexity in customer focused environments. European Management Journal, 30(5):466–472
Angelis, J. and Fernandes, B. 2012. Innovative lean: the role and impact of work practices. International Journal of Lean Six Sigma, 3(1):74-84
Angelis, J., Conti, R., Cooper, C. and Gill, C. 2011. Building a high commitment lean culture: the role of shop floor work practices. Journal of Manufacturing and Technology Management, 22(5):569-586
Angelis, J., Macintyre, M. Dhaliwal, J. Parry, G. and Siraliova, J. 2011. Customer centred value creation. Issues of Business and Law, 3:1-10
Veiga, G., Pinheiro de Lima, E., Angelis, J. and Gouvea da Costa, S. 2011. The strategic role of lean - a discussion. Brazilian Journal of Operations and Production Management, 8(1):9-30
Grove, A., Meredith J., Macintyre, M., Angelis, J. and Neailey, K. 2010. UK health visiting: challenges faced during lean implementation. Leadership in Health Services, 23(3):204-218
Grove, A., Meredith J., Macintyre, M., Angelis, J. and Neailey, K. 2010. Lean implementation in primary care: health visiting services in the NHS. Quality and Safety in Health Care, 19:1-5
Pinheiro de Lima, E. and Angelis, J. 2010. Framing operations and performance strategic management system design process. Brazilian Journal of Operations and Production Management, 5(1):23-46
Angelis, J., Pinheiro de Lima, E. and Širaliova, J. 2010. Servitised experiences: business and management implications. Issues of Business and Law, 2:1-11
Pinheiro de Lima, E., Gouvea da Costa, S. and Angelis, J. 2009. Strategic performance measurement systems: a discussion about their roles. Measuring Business Excellence, 13(3):39-48 (Included in Emerald Reading ListAssist, 2011)
Pinheiro de Lima, E., Gouvea da Costa, S. and Angelis, J. 2008. The strategic management of operations system performance. International Journal of Business Performance Management, 10(1):108-132
Angelis, J. and Thompson, M. 2007. Product and service complexity and high performance work practices in the aerospace industry. Journal of Industrial Relations, 49(5):775-781
Conti, R., Angelis, J., Cooper, C., Faragher, B. and Gill, C. 2006. The effects of lean production on worker job stress. International Journal of Operations and Production Management, 26(9):1013-1038
Siraliova, J. and Angelis, J. 2006. Marketing strategies of multinationals in the Baltic States: to standardize or to adapt?. Baltic Journal of Management, 1(2):169-187
Angelis, J. 2004. Impact of change: lean production implementation. International Journal of Knowledge, Culture and Change Management, 4:189-193
Angelis, J. 2004. Managerial betrayal: justifying the punishment of Enron’s management. Economica e Gestão, 4(8):15-24
 Parry, G., Macintyre, M. and Angelis, J. (eds.) 2011. Service Design and Delivery, London: Springer
Maynard, D. and Angelis, J. 2011. Supply chain risk - the case of refurbishment projects. In Kersten, W., Blecker, T. and Jahn, C. (eds) International Supply Chain Management and collaborative Practices, Berlin: Josef Eul, pp.3-14
Ritchie, R. and Angelis, J. 2011. Managing risk in the energy sector - a supply chain framework. In Kersten, W., Blecker, T. and Jahn, C. (eds) International Supply Chain Management and collaborative Practices, Berlin: Josef Eul, pp.15-26
Angelis, J and Pinheiro de Lima, E. 2011. Shifting from production to service to experienced-based operations. In Parry, G., Macintyre, M. and Angelis, J. (eds.) Service Design and Delivery, London: Springer, pp.93-105
Macintyre, M., Parry, G. and Angelis, J. 2011. Are you being served?. In Parry, G., Macintyre, M. and Angelis, J. (eds.) Service Design and Delivery, London: Springer, pp.136-137
Ritchie, R. and Angelis, J. 2010. Implementing lean in a service environment. In Vallespir, B. and Alix, T. (eds) Advances in Production Management Systems - new challenges, new approaches, 338, Boston: Springer, pp.587-594
Wu, Y. and Angelis, J. 2009. Information systems and agile and responsive supply chains. In Blecker, T, Kersten, W. and Meyer, M. (eds) High-Performance Logistics - methods and technologies, Berlin: Erich Schmidt, pp.143-156
Angelis, J., Watt, C. and Macintyre, M. 2009. Information systems and the pursuit of patient value in the care chain. In Finnegan, D. and Currie, W. (eds.) Integrating Healthcare with Information and Communication Technology, Oxford: Radcliffe, pp.255-266
Angelis, J. and Fernandes, B. 2007. Lean practices for product and process improvement: involvement and knowledge capture. In Olhager, J. and Persson, F. (eds.) Advances in Production Management Systems - International Federation for Information Processing, 246, Boston: Springer, pp.347-354
Wu, Y. and Angelis, J. 2007. Achieving agile supply chains through information technology application. In Olhager, J. and Persson, F. (eds.) Advances in Production Management Systems - International Federation for Information Processing, 246, Boston: Springer, pp.245-256
Conti, R., Angelis, J., Cooper, C., Faragher, B. and Gill, C. 2005. Gender and lean production implementation. In K. Devine and J. Grenier (eds.) Reformulating Industrial Relations in Liberal Market Economies, Captus, pp.89-104
In addition, there are over 100 publications and articles in conference proceedings and other publications.
Best paper award, Complex Service Systems Conference, Cambridge 2011
Outstanding paper award, IJOPM, Emerald literati network awards for excellence, 2007
Highly commended paper award, BJM, Emerald literati network awards for excellence, 2007
The Shingo Prize for excellence in manufacturing (Research), 2005
Runner-up for Wickham Skinner best paper award, POMS, Cancun, 2004
Chris Voss best paper award honorable mention, EurOMA, Fontainebleau, 2004
Discretionary pay increments for exceptional contribution, University of Cambridge, 2003
Discretionary pay increments for exceptional contribution, University of Cambridge, 2002