2018-

Service Operations Management

A Strategic Perspective

Author(s): John McManus, Mats Winroth and Jannis Angelis
Year: 2019Pages: 336Publisher: Red Globe Press
ISBN: 9781137609243

This engaging and accessible textbook explores the challenges and complexities of managing operations in a service industry setting. Comprehensive in scope, this textbook considers key concepts from strategy and operations management from a global services perspective and integrates traditional theory with cutting-edge contemporary examples. 

Taking a student-centred approach, it gives the reader a solid understanding of the key issues faced by contemporary service organisations, from managing and reviewing risk to managing supplier relationships. Rich pedagogy, integrated online resources and relevant international case studies develop strategic thinking skills and equip students with the essential tools and techniques needed to plan, design, manage and control operations in diverse service industry contexts.


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Reference:

McManus, John, Mats Winroth and Jannis Angelis (2019), Service Operations Management. A Strategic Perspective. Red Globe Press.

Jannis Angelis

Contact

Ph: +46 8 665 4555
Mob: +46 70 679 7030
jannis.angelis@ifn.se

Interdisciplinary European Studies

The European Union in a Changing World Order

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This book explores how the European Union responds to the ongoing challenges to the liberal international order. These challenges arise both within the EU itself and beyond its borders, and put into question the values of free trade and liberal democracy. 

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