Working Paper No. 1212

Exploring Digital Time Measurement in the Public Sector: Labor Productivity and Service Quality in Home Care

Published: May 3, 2018Pages: 29Keywords: Public sector productivity; Digitalization; Time use; Choice reformsJEL-codes: H42; H45; L33

Exploring Digital Time Measurement in the Public Sector: Labor Productivity and Service Quality in Home Care Henrik Jordahl and Lovisa Persson

We measure labor productivity in home care using new data from the recent introduction of digital time measurement in Swedish municipalities. By measuring worker utilization (delivered hours as a share of worked hours) we avoid several problems that have plagued previous studies of public sector productivity. The time use measure exposes substantial variation in productivity between home care units, suggesting room for improvement. More productive units deliver a larger share of the hours approved by care managers and have equally satisfied users.

Henrik Jordahl


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Lovisa Persson


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Interdisciplinary European Studies

The European Union and the Return of the Nation State


This book explores the complex and ever-changing relationship between the European Union and its member states. The recent surge in tension in this relationship has been prompted by the actions of some member state governments as they question fundamental EU values and principles and refuse to implement common decisions seemingly on the basis of narrowly defined national interests.

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