Health care in Sweden finds itself at a crossroads as regards digitalization. In this chapter, we will focus on one issue in particular that is causing consternation among primary care physicians: the rapid increase in popularity of telemedicine. Via smartphone apps, patients can at the press of a button make video calls directly with doctors, rather than having to wait days, or weeks, for a nonemergency meeting with a doctor at a physical care center. Apart from reducing waiting times, this development brings a host of other benefits for patients, such as removing the inconvenience of travel and lessening the risk of contagion at care centers (Mohr et al., 2018).
Digital Transformation and Public Services: Societal Impacts in Sweden and Beyond
Telemedicine and the Welfare State: The Swedish Experience