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Public Money & Management

Management Practices and the Quality of Primary Care

Journal Article
Angelis, Jannis, Anna Häger Glenngård and Henrik Jordahl (2021). “Management Practices and the Quality of Primary Care”. Public Money & Management 41(3), 264–271.

Jannis Angelis, Anna Häger Glenngård, Henrik Jordahl

Using the World Management Survey method, the authors mapped and analysed management quality in Swedish primary care centres. On average, private sector providers were better managed than public providers. Centres with a high overall social deprivation among enrolled patients also tended to have higher management quality. Management quality was positively associated with accessibility (length of waiting times), but not with patient-reported experience.